High-roller players are essential for casinos, as they represent a huge part of the revenue they get at the end of each month. These players are different from others because they either play often or spend absurd amounts of money gambling, whether they win or not. They are often wealthy and don’t care about losing what they spend in the casino.
Naturally, all casinos want their high rollers to stay with them, so they do several things to keep them from leaving. The main thing casino runners can do to make their high roller players from stopping to gamble is to offer special rewards to them and turn them into VIP members.
If you are running a casino and want to learn how to reward VIP players, this is the page for you. Read on to know what you can do to keep your high rollers from leaving. Gamblers looking forward to becoming VIP members of a casino can register now at Bet999.io & use an exclusive bonus.
Personalized Service
The least you can ask for when you become a VIP member of a casino is to receive a different service from other clients. High rollers often get personalized attention from casino hosts or have someone there to specifically address their needs.
Casinos do this to make their players feel more special and make sure they have a seamless and enjoyable experience. However, assigning a casino host to your high rollers is not the only thing you can do to personalize your clients’ services, so you can and should do other things.
Complimentary Accommodation
As we mentioned before, high rollers are often wealthy people, which is almost always the reason they spend that much money on casinos. Whether they are artists or business people, they tend to travel a lot. That gives casinos an opportunity to impress them.
Gambling sites can provide complimentary says in luxurious suites or hotel rooms for their VIP players coming from other countries or states. You won’t spend a penny on this if you work a decent deal with a hotel willing to collaborate with you to also profit from high rollers coming to the casino.
Access to Exclusive Events
Everyone loves to feel special, so the more exclusive treatment you give your VIP players, the better they will feel gambling in your casino. You offer something other users don’t have, such as access to an exclusive event for high rollers.
If these players are used to playing in several casinos, they will be familiar with this. High rollers often get special invitations to exclusive events, such as private casino parties, sporting events in the city, and concerts. As it happens with hotels, you can work a deal with the company making those events to invite your VIP players without you spending a penny on it.
Dedicated Gambling Areas
Inviting your VIP players to a special event is not the only way you have to make them feel more special and appreciated. They should also feel like that when they are actually in the casino. If you want to have high rollers coming to your casino often, you need to dedicate a special gambling area for them in your establishment.
That area should have special benefits and look significantly better than the regular one. That will also let your VIP players meet each other, which is also an appeal to people interested in networking.
Higher Betting Limits
If there’s something high rollers hate when gambling, it is to have a limit on the money they can spend on a game or bet. However, casinos need to have those limits to keep people from spending more money than they should while gambling.
Give your VIP players higher betting limits, as that will let them place larger wagers on their favorite games. Apart from directly addressing your high rollers’ needs, you are ensuring you get the most money you can from them, which will increase the monthly revenue the casino gets.
Cashback and Rebates
As we mentioned before, high rollers don’t always care about spending huge loads of money in a casino, but no one likes to lose. You can’t control how well someone plays a game or changes their bad luck. What you can do is make them forget they are losing or make them feel better about it.
Many casinos do that with cashbacks and rebates. Give them a cashback when they lose or offer them a rebate on their losses. That will make them feel more confident in what they do, as they know they will still get rewards for losing.
Faster Withdrawals
Although this is more common in online casinos than onsite ones, it’s a nuisance to wait days or weeks to get the money you earned from it. This can happen due to many reasons, but it’s often because of the time that banks take to process huge loads of money.
Gifts and Rewards
Many casinos offer gifts and rewards to their high-roller players. They don’t have to do anything to get them, as casinos give them that just for placing high wagers. You can give them more money, a luxury vacation nearby, or specific items, to name a few. It’s also a good idea to give them access to exclusive play-to-earn games.
Exclusive Tournaments and Competitions
The last thing on this list involves giving your VIP players access to exclusive tournaments. While many people gamble to get more money, others do it because they are competitive.
Since high rollers gamble a lot, they may also be better than others, so they will love it if you give them the chance to prove it. Those tournaments should be in the casino, and you can offer special prizes to the winner.
Wrapping Up
The more you care about your high rollers, the higher the chances of them sticking to your casino. Give them reasons to stay and to keep gambling, and they will give you a lot of money. If you want to read more casino-related blog posts, you should visit the Bet999 website, which also has many casino games available there. It works as a sportsbook too.
